Designation-: Site Support Engineer- Pune

Experience-: 1 year to 4 years

Qualification-: Graduate in Electronic/Electrical

Service Execution-:

    • Ensure timely execution of AMCs as per the timelines agreed with the customers
    • Responsible for attending customer complaint, execution of spares & service order.
    • Understand requirement under AMC/Service order and plan for consumable/ spare items in advance
    • Raise material requirement shall be raised to back-office team for attending customer complaint, execution of AMC order
    • Pre-planning and proper communication with customer to ensure site readiness at customer end prior to site visit.
    • For each customer complaint – Issue management sheet shall be maintained with corrective, preventive action, and root cause analysis wherever applicable to avoid recurrence of same in future /other site
    • Ensure timely submission and tracking of service report submission and sign off
    • Co-ordination with different stakeholders like application support team for resolution of site issues.
    • Weekly site progress report in measurable form shall be submitted to reporting manager.
    • Responsible for installation and commissioning of various systems supplied at site as per project requirement.
    • Liaising with sub-contractors, vendors to accomplish site requirement
    • Time management, budget management, quality of work as per KRA goals.
    • Coordinate with all major stakeholders to ensure smooth service and site activities.
    • Guide and manage the site team for timely execution of onsite activities

Customer Relationship Management-:

    • Maintain continuous communication with all customers.
    • Share the Complaint acknowledgment with customers and maintain the service report.
    • Communication with customer for understanding technical requirement, site issues
    • Coordinate with the customer legal team for all necessary onsite formalities including gate pass.
    • Follow up with customer for service report sign off
    • Exhibit proactive communication attitude with the customers on various service aspects.
    • Proactively understand the customer requirements and offer the solution during service visit.
    • Establish and maintain high confidence of customers in Iasys brand by exhibiting professional and expert service competence.

Service Quality-:

  • Participate in Process improvement interventions.
  • Collaborate with the system engineering to ensue high technical quality assistance to the customers.
  • Suggest product quality improvement measures basis on site experience

To apply for this job email your details to careers@iasys.co.in

Scroll to Top